Personalised Care That Puts You First
Every individual we support is unique, which is why our care services are tailored around personal needs, preferences and routines. We begin by listening carefully to you and your family, creating a bespoke care plan that reflects your lifestyle and cultural background. This ensures you remain in control of your care while receiving the right level of support at home.
Our flexible approach means care plans can be adapted whenever circumstances change. From short visits to live-in support, we focus on what truly matters to you. By treating every client as an individual, we deliver care that not only meets practical needs but also enhances quality of life.
Customer Testimonials
Read what our valued customers are saying about our home care services designed to support independence and improve quality of life.
Why Families Choose KCL Care
Since 2013, families across Nottingham have trusted KCL Care to deliver safe, reliable and compassionate care. As a Care Quality Commission (CQC) registered provider, we are proud to uphold high standards of safety and professionalism in every service we provide. Families choose us because we take time to understand what matters most to each client. From promoting independence to offering companionship, our carers are dedicated to making a real difference. With a reputation for reliability, flexibility and person-centred care, KCL Care remains the preferred choice for many families in Nottingham.
Specialist Support for a Range of Needs
KCL Care provides support for adults living with a wide variety of conditions, including dementia, physical disabilities, learning disabilities, sensory impairments and mental health challenges. Our carers receive specialist training to ensure they can provide safe, effective and compassionate support for complex needs.
We also work closely with healthcare professionals and families to make sure our clients receive consistent care. Whether someone requires short-term help after illness or long-term support, we provide services designed to promote dignity, independence and reassurance. Our specialist care allows individuals to remain at home while receiving professional support that is sensitive to their unique needs.
Discover why families across Nottingham trust KCL Care for home support.
From daily visits to live-in assistance, our carers are committed to providing reliable and compassionate care. Contact us today to find out how we can help your family.
Experienced Carers You Can Trust
Our carers are the heart of KCL Care. Each member of our team is carefully recruited, fully trained and supported to deliver care of the highest standard. We ensure all staff undergo thorough checks, including enhanced Disclosure and Barring Service (DBS) screening, before beginning their role. Beyond their skills and training, our carers bring compassion, patience and dedication to every visit. Many families tell us that our carers quickly become a trusted part of daily life, offering companionship as well as practical support. With KCL Care, you can be confident that your loved one is in safe and caring hands.
Flexible Home Care Across Nottingham
We understand that care requirements vary, which is why we offer a range of flexible options. Some people benefit from short, scheduled visits for help with daily tasks, while others need more continuous support, including live-in care. By offering both, we give families peace of mind that their loved ones can access the right level of support whenever it is needed.
Our services are available across Nottingham and the surrounding areas, making professional home care accessible to more families. Whether you are arranging care for the first time or seeking additional support, we can adapt our services to fit your circumstances. This flexibility ensures your care journey is as smooth and stress-free as possible.
Frequently Asked Questions
Take a look at some of the most frequently asked questions we are asked from our many clients.
We understand how important continuity is when it comes to building trust. Wherever possible, we assign the same carers to visit you on a regular basis, helping you feel comfortable and supported. Occasionally, staff may take time off for holidays, illness or personal reasons, so a different carer may cover your visit. In these cases, we ensure replacement staff are fully briefed about your care needs and introduced appropriately.
Yes. All our carers undergo enhanced checks through the Disclosure and Barring Service (DBS). These checks cover offences against both adults and children, giving you complete peace of mind that every member of our team is carefully vetted before they begin providing care.
Before joining our team, applicants complete a detailed application form covering their skills, experience, health and background. We carry out thorough interviews, request at least two references (including one from their most recent employer), and apply for an enhanced DBS check.
Once recruited, staff complete an extensive induction and training programme covering areas such as safeguarding and safe moving and handling. New carers also shadow experienced staff during visits before working independently. This process helps us confirm their suitability and ensures they meet our high standards of care.
If your care is arranged through the local authority or NHS, they will confirm your contribution towards the cost. For privately funded care, all charges are explained clearly in a written service agreement before support begins, so you know exactly what to expect.
Yes. Every member of our team carries an official KCL Care identity card. We advise you not to allow anyone into your home unless they present their ID, to ensure your safety and reassurance.
If your regular carer is unwell, we arrange for a replacement to visit you. The covering carer is fully briefed on your support needs before arriving, so your care continues smoothly. We also inform you in advance whenever possible to keep you updated on any changes.
If you are unhappy with any part of our service, we encourage you to contact us straight away. You can raise a concern by phone, in writing or by completing our comments and complaints form. Full details of our procedure are outlined in our Service User Guide, and we take all feedback seriously to improve our services.
If your service is commissioned by the local authority or health authority, you will receive a bill directly from them. For privately funded care, KCL Care invoices clients every four weeks. We accept payment by cheque or BACS transfer. Please contact our office if you would like to discuss alternative payment arrangements.
Yes. Every member of our team carries an official KCL Care identity card. We advise you not to allow anyone into your home unless they present their ID, to ensure your safety and reassurance.
We value all compliments and make sure our staff receive recognition for their hard work. You can share your feedback in writing, by phone, or by using our compliments and comments form. All messages are passed directly to the care team and management.
Charges for cancelled visits depend on the notice provided. We ask for at least 48 hours’ notice so we can adjust staff schedules. The more notice you give, the less likely you will be charged for the cancelled visit.
KCL Care has comprehensive insurance, including public liability and employer’s liability cover. Our policies also cover the work carried out by our staff in your home. Please note, this does not extend to general wear and tear, so we recommend storing valuables or sentimental items safely before care visits.